Refund policy

Return and Refund Policy for Skylaar.shop

Last Updated: October 27, 2023

Thank you for shopping at Skylaar.shop. We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 14-day return policy for eligible items. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return must be requested within 14 days of the delivery date.

  • Proof of purchase (e.g., order number or receipt) is required.

The following items are not eligible for return:

  • Items that are used, damaged, or not in their original condition.

  • Items that are not in the original packaging.

  • Items marked as "final sale" or "non-returnable."

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@skylaar.shop or call us at +92 330 9323380 within 14 days of receiving your order. Provide your order number and details about the item(s) you wish to return.

  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).

  3. Ship the Item: Pack the item securely in its original packaging and include all accessories, tags, and labels. Ship the item to the following address:

    Skylaar Warehouse
    Iqbal Road, Supply Near Ali Plaza
    22810

    Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@skylaar.shop or +92 330 9323380. We will provide instructions for returning the item and will cover the return shipping costs. Once we receive the item, we will issue a full refund or send a replacement, depending on your preference.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: info@skylaar.shop
Phone: +92 330 9323380
Address: Skylaar Warehouse, Iqbal Road, Supply Near Ali Plaza, 22810

Website: Skylaar.shop